Known Limitations

The following issues are acknowledged limitations of the e-Builder program that are unlikely to be fully resolved in the near term:

Illegal characters in text fields – “potentially unsafe content” error:

Text fields across the product allow entry of certain symbols that are typically used in programming code. While some fields may have no problem, other fields may trigger errors because these symbols can be indicators of malicious hacking.

The following errors may occur in process steps, on-screen display of the field, or mail merges / exports:

Known Limitations Error Example

Known Limitations Error Example 2

Known Limitations Error Example 3

To workaround these limitations:

  • & (ampersand) - spell out as “and”
  • > or < - add a space after each symbol
  • % - spell out as “percent”
  • “” (double quotes) – remove
  • # - remove